Refund & Return Policy

At Black Genesis, we take pride in every product we offer. Please read this policy carefully before you buy.

All Sales Are Final

All sales are final. We do not offer refunds, returns or exchanges. This includes:

In-stock items
Pre-order items
Sale, clearance and discounted items
Gift cards
Shipping charges ($12.95 flat rate)

By completing a purchase, you agree to this policy.

Pre-Orders

Pre-order items are ordered or made specifically for our customers, so pre-orders can't be canceled or refunded once they're placed. Please remember that pre-order items take at least 4 weeks to be delivered.

Case-by-Case Exceptions

Even though all sales are final, we want you to be happy with your purchase. In certain situations, Black Genesis may review a request case by case. Examples include:

You received the wrong item.
Your item arrived damaged or defective.
Your package was lost in transit and the carrier's tracking confirms it was never delivered.

How to request an exception:

Email us at blackgenesis307@gmail.com within 7 days of delivery (or, for a lost package, within 7 days of the expected delivery date).
Include your order number, a description of the problem, and clear photos of the item and its packaging.
Keep the item unused, unwashed and in its original condition and packaging while we review your request.

What to expect:

We review every request, and Black Genesis has sole discretion to approve or deny it.
If we approve your request, we may offer a replacement, an exchange, store credit or a partial or full refund. We'll decide which, based on your situation and what we have in stock.
If we issue a refund, it goes back to your original payment method within [5–10] business days after approval. Shipping charges are not refunded.
If we ask you to send an item back, we'll give you instructions. Items returned without our approval will not be accepted.

These situations are not eligible for an exception:

Change of mind, or you ordered the wrong size or color
Items that have been worn, washed, used, altered or damaged after delivery
Delays caused by the carrier, weather or holidays
Packages sent to an incorrect address that you entered
Packages marked delivered and then stolen (we're happy to help you file a claim with the carrier)
Requests sent after the 7-day window

Chargebacks

If you have a problem with your order, please contact us first. We're here to help. If you file a chargeback or payment dispute without contacting us, we'll share your order details, tracking and this policy with your payment provider, and future orders may be canceled.

Questions?

Email: BlackGenesis307@gmail.com
Hours: Monday–Friday, 9 AM – 5 PM ET

Black Genesis may update this policy at any time. Last updated: Sept 2026.