SHIPPING POLICY

Thank you for shopping with Black Genesis!

We're a Michigan-based brand, and we pack every order with care.

Where We Ship:
We currently ship only within the continental United States (the lower 48 states). We can't ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or international addresses at this time. We hope to add more destinations soon.

Shipping Rate
Every U.S. order ships for a flat rate of $12.95. Shipping is calculated at checkout.
Order Processing Time

• Please allow at least 5 business days for us to process your order before it ships.

• Business days are Monday through Friday, excluding weekends and federal holidays.

• Orders placed after 2:00 PM ET or on a weekend or holiday begin processing the next business day.

• During sales, product launches and the holidays, processing may take longer. We'll post any expected delays on our website.

Pre-Order Items
Some items on our site are pre-order only and are marked that way on the product page.

• Please allow at least 4 weeks for pre-order items to be delivered.

• If your order has both in-stock and pre-order items, the whole order will ship together once the pre-order items are ready, unless we tell you otherwise.

• We'll email you if a pre-order date changes.

Shipping Confirmation & Tracking
When your order ships, we'll send a shipping confirmation email with your carrier and tracking number. Tracking updates may take 24 to 48 hours to appear. If you don't see the email, please check your spam or promotions folder.

Delivery Time
After your order ships, delivery usually takes 5–9 business days, depending on where you live and the carrier. Delivery times are estimates. Carrier delays from weather, holidays or heavy shipping volume are outside our control.

Address Accuracy
Please double-check your shipping address at checkout. Black Genesis isn't responsible for orders shipped to an address that was entered incorrectly. If you notice a mistake, email us right away at BlackGenesis307@gmail.com. We'll do our best to fix it before the order ships, but we can't change it once it's on its way.
If a package comes back to us because the address was wrong or the carrier couldn't deliver it, we'll contact you. You'll need to pay shipping again for us to send it back out.

Lost, Stolen or Damaged Packages

• Marked delivered but not received: Check around your home and with your neighbors, and wait 24 hours, since carriers sometimes mark a package delivered early. If it still hasn't turned up, contact the carrier, then email us.

• Stolen packages: After a package is marked delivered, Black Genesis can't be held responsible for it. We'll gladly help you file a claim with the carrier.

• Damaged packages: If your order arrives damaged, email us at BlackGenesis307@gmail.com within 2 days of delivery. Include your order number and photos of the package and the item so we can make it right.
   

Questions?
We're here to help! Contact us at:
Email: BlackGenesis307@gmail.com
Phone--------
Hours: Monday–Friday, 9 AM – 5 PM ET
Black Genesis may update this policy at any time. Last updated: Sept 2026.